End User Desktop Support Technician On-Site Technical Support | 24 Years Experience | Full-Time About the Role We are looking for a hands-on, customer-focused End User Desktop Support Technician to join our IT team. In this role, you will provide day-to-day on-site technical support to our employees across Mac, Windows laptops, and mobile devices. You will own issues end-to-end from first contact through resolution and play an active role in managing the lifecycle of our hardware assets. Key Responsibilities On-Site Technical Support Provide in-person, hands-on technical support for macOS and Windows laptops, desktops, and mobile devices (iOS/Android) Diagnose and resolve hardware and software issues on-site, including peripheral setup, OS troubleshooting, and connectivity problems Support AV equipment, printers, and conference room technology Set up and configure new devices for onboarding employees, including account provisioning and software installation Maintain a clean, organize...