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EUC Engineer (Level 2)
OPENSOURCE TECHNOLOGIES PTE. LTD.
📍
singapore, Singapore
Location
singapore
Posted
June 27, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
L2 Technical Support & Incident Resolution
- Provide Level 2 support for escalated EUC incidents in a mission-critical banking Environment
- Diagnose and resolve complex issues related to:
- Windows 10/11 platforms
- Virtual desktops (VDI, if applicable)
- Trading floor / front-office user setups (if relevant)
- Perform root cause analysis (RCA) and implement preventive measures
- Support and administer:
- Exchange Online (mail flow, mailbox permissions, archiving)
- Microsoft Teams (secure collaboration, policies)
- SharePoint Online & OneDrive (access control, data sharing governance)
- Troubleshoot mail delay, phishing, safe links, and attachment security issues
- Ensure compliance with data protection and financial regulatory requirements