Service Operations Specialist

Key Responsibilities (1) Service Operations Management - Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints. - Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

(2) Service Channel Management - Manage and optimize offline service channels, such as 2B/2C on-site repair, postal-repair, etc. - Monitor and analyze the performance of offline service channels, improve service quality. - Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.

(3) Data Analysis and Reporting - Collect and analyze data related to offline services, including service KPI and customer satisfaction to support decision-making. - Generate regular operational reports and present updates on service performance and improvement outcomes to management. - Provide optimiz...