What The Role Is Estate Manager (Resale Planning Section) What You Will Be Working On As an Estate Manager in the Resale Department's Planning Section, your responsibilities include administering and reviewing systems and e-services to support operational efficiency and drive customer service excellence. You will need to extract data from mainframe systems, synthesise and analyse complex datasets, and prepare responses to internal and external stakeholders. You will also lead initiatives to evaluate and enhance existing systems to improve and streamline processes related to resale flat purchases, balancing policy, operations, and technical considerations. During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB hous...