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Escalation Manager, German speaking

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keyloophol
📍 Heiligenhaus, Germany
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Location Heiligenhaus
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Posted June 01, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Purpose of role

:
  • To deliver get-well plans to top tier customers, reducing dissatisfaction and fostering the right environment for cross-sell & up-sell opportunities.
  • To coordinate with other Keyloop functions to ensure customer issues are resolved satisfactorily.
  • To balance the needs of the urgent against the day-to-day demands of the general customer population.
  • To be aware of and flag potential risk with our customers.

    • Role & Responsibilities:

  • Reporting into the Head of Customer Escalation Management within the Customer Enablement team.
  • You will be assigned to customers where significant dissatisfaction has been reported, with the specific aim of returning the customer to a positive state within an agreed timeframe.
  • You will monitor and escalate risk appropriately.
  • You will work alongside Sales and Customer Success to ensure we have the best possibility of ...

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    📍 Location Details

    🌆
    City
    Heiligenhaus
    🗺️
    Country
    Germany
    🚗
    Commute
    Local Area

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