Acumatica seeks an ERP Application Support Manager to lead a team and provide technical support for its clients. This role involves both hands-on technical expertise and team leadership while ensuring exceptional customer service.
In this managerial position, you will oversee a team of Application Support Engineers, ensuring high performance and satisfaction levels. Your technical background should reflect at least five years in ERP solutions, with a focus on leading technical support teams. You will work to resolve complex issues and continuously analyze and improve support processes for enhanced efficiency.
Key Responsibilities:
• Lead and mentor Application Support Engineers for improved performance
• Manage daily operations including case assignments and resource planning
• Provide advanced technical support for complex customer issues
• Collaborate with cross-functional teams to drive solutions
• Analyze support processes to recommend operational improvements<...