Join Ericsson as a Network Delivery Manager in Ottawa, Ontario. This senior, customer-focused role drives the delivery cycle for software and features in major North American accounts, ensuring customer satisfaction and project alignment.
Your primary task is overseeing end-to-end delivery for software releases, managing customer communication, and navigating potential challenges effectively. With responsibilities spanning from prototype phases to general releases, your leadership will foster successful deployments and enhance customer experiences.
Key Responsibilities:
• Deliver quarterly software updates to customer networks
• Act as the voice of R&D for client communications
• Handle escalations effectively and drive resolutions
• Monitor delivery health using analytics tools
• Collaborate with internal and external stakeholders
Requirements:
• Extensive experience in program management
• Excellent leadership in customer relations
• Understanding of ...