Responsibilities Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations Ensure all incident escalation are properly tracked, escalated and with proper closure Implement configuration changes and process requests from clients Manage and maintain the security policies for the service Manage device tuning and patching Assist in troubleshooting if required Monitor the infrastructure's health and service's availability Resolve the incident tickets within the Service Level Agreement (SLA) Work closely with the team lead/manager to ensure tasks are executed Maintain existing operational documentation to ensure that any newest changes are captured Qualifications Diploma/Degree in Information Technology or related discipline Basic knowledge in Information Technology (e.g., Operating Systems, Network) Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred Ability to communicate effectively in writing ...