Job Description
Job Description:
Application Support & KLO Operations — Provide day‑to‑day support for the Epic Radiant module, including troubleshooting, break/fix resolution, workflow issues, and system monitoring to ensure consistent operational performance.
Ticket Management — Triage, analyze, and resolve incoming service requests and incidents; collaborate with clinical and operational stakeholders to understand issues and deliver timely solutions.
Minor Project Work — Participate in small to mid‑sized enhancement efforts such as workflow refinements, configuration updates, template adjustments, and integration touchpoints with ancillary systems.
Upgrade Readiness & Testing — Review Epic release notes, assess impact to Radiant workflows, perform system and regression testing, validate functionality, and support go‑live activities for quarterly upgrades.
Build & Configuration — Configure new features introduced through upgrades or organizational initiatives, inclu...