Job Description

AECOM is seeking qualified Call Center Support Specialists to support environmental sampling programs involving residential outreach and coordination. This role is responsible for serving as a primary point of contact for community members, ensuring clear, consistent, and compliant communication while coordinating scheduling and maintaining accurate records.

This position operates within a structured, compliance-driven environment where professionalism, attention to detail, and adherence to established protocols are critical.

Resident Communication & Call Handling

• Provide professional, clear, and empathetic communication with residents
• Explain environmental sampling activities in simple, non-technical terms
• Effectively manage sensitive or concerned callers with composure and professionalism

Scripted Messaging & Compliance

• Follow approved scripts, FAQs, and communication p...