Summary:

Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started.  We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there. 

We’re looking for someone that’s eager to learn more about IT and the “Paragus Way”, to join our team as a Rapid Response Agent!  
 

Responsibilities: 
+ Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand   
+ Create the cases for the incoming customer issues 
+ Assist customers with pre-documented entry-level tasks, such as password resets and other quick fixes 
+ Escalate cases as needed when a task is either undocumented or i...