Step into the IT realm as an Entry-Level IT Support Analyst. Provide essential technical assistance with a focus on customer satisfaction and effective communication in a collaborative workspace.
As a key member of the helpdesk team, you will assist users by resolving technical issues promptly. This role combines customer service with troubleshooting skills for Microsoft applications and support. Engage with the IT team to document issues and identify trends that could lead to systemic fixes.
Key Responsibilities:
• Provide direct technical support to end users
• Document and track user issues in a ticketing system
• Address Microsoft 365, Azure AD, and directory issues
• Elevate unresolved issues to more experienced team members
• Follow up with users to confirm satisfactory resolution
Requirements:
• 1-3 years experience in IT help desk environments
• Strong analytical and communication abilities
• Experience with Windows OS and standard enterprise to...