Delinquency Control Counselor:
Overview Description:
Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.
Qualifications:
· Communication skills
· Navigating multiple systems
· Ability to negotiate with members.
· Competitive environment, want someone determined to make things happen.
· Provide empathy to members, problem solve, overcome objectives.
Experience:
· Entry level, some financial/collections experience if preferred.
· Call center experience does help to keep up with the fast-paced environment.
· Customer service, retail, hospitality, really anything someone can talk through and ...