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Enterprise Service Desk Specialist *Secret Clearance Required*
TEKsystems
📍
New Orleans, United States
Location
New Orleans
Posted
June 22, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification.
Responsibilities (fall into 3 categories):
1.) Tier 1 Support:
+ Serve as the initial point of contact for IT-related problems.
+ Provide phone and online support to users.
+ Perform troubleshooting and resolve technical issues.
+ Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
+ Monitor the health and status of the networks.
+ Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
+ Execute scripts.
+ Open and close tickets.
+ Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Inte...
Responsibilities (fall into 3 categories):
1.) Tier 1 Support:
+ Serve as the initial point of contact for IT-related problems.
+ Provide phone and online support to users.
+ Perform troubleshooting and resolve technical issues.
+ Follow escalation protocols as necessary.
2.) Health and Status Monitoring:
+ Monitor the health and status of the networks.
+ Document and communicate outage information to co-workers and customers.
3.)Ticket Management:
+ Execute scripts.
+ Open and close tickets.
+ Correlate events and incidents for management of Information Technology (IT) services.
Common Tasks Could include:
Password resets within Active Directory, Inte...