**Description**

This position is in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event & Availability Monitoring: Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.

**Responsibilities include the following:**

+ Early analysis; contact POCs for confirmation of event.
+ Troubleshoot affected CI – ping, log into router/switch to check logs and interface status.
+ Escalate – Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g....