Position Details

Title: Enrolment Support Agent (Temp 4 months) Location: High Wycombe Hours: 37 per week Contract: Fixed Term, 4 months from week commencing 03 August 2026 Salary: £13.45 per hour

Job Purpose

Provide first‑line, customer‑focused support to students during online enrolment, including guidance on completion of enrolment form, user management, and password management. Proactively contact students who have not enrolled, and ensure all processes comply with university policies, legislation, and ITIL-based procedures.

Main Duties & Responsibilities

• Provide proactive, customer‑focused first line support to students and staff during the online enrolment process.
• Act as the first escalation point for the team and customers, taking ownership of resolution of specific enquiries and invoking third‑party support when required.
• Update all relevant Service Desk system...