Voice support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Voice routing and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Service Desk Engineer will be the Single Point of Contacts for all voice related issues for end customers / OpCo’s whose key responsibilities include: