Customer Service

Maintain a positive and professional working relationship with internal and external clients. Respond to customer service requests in a timely manner. Respond to emergency calls (during shift work).

Maintain Data Center Systems

Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems. Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment. Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates based on escalation plan laid. Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition. Ensure all subcontractors ...