As an Engineer – Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).

**Responsibilities:**

+ Provide 24x7 monitoring and operational support for cloud-based infrastructure, primarily on Azure
+ Respond to alerts and incidents, troubleshoot infrastructure issues, and ensure timely resolution or escalation
+ Monitor system performance, availability, and health using tools like Azure monitor & Datadog
+ Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems.
+ Perform basic administration and troubleshooting of AWS services (VM, Azure storage, Vnet, Active Directory, Load Balancer, etc.).
+ Evaluates, identifies, and replicates issues and follows an escala...