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Job Description
Understand warranty, guarantee and terms of after sales service of each supplier. Send rejection note (within 8 working hours) to supplier for rejected items and maintain the daily register for the same. Ensure free replacement of the part which is being failed within warranty or rejected by QCA. Communicate customer complain to supplier and get replacement / service and intimate to Customer care Department. Get quotation of various bought our part upon request from Customer care Dept. Generate PO for spares and take follow up for faster delivery. Asst. Sr. Executive Purchase to analyses performance of suppliers and subcontractors to ensure that the company continues to use those providing the best service. Compile and maintain records of following in given format: QC Rejection Customer Complain Spare requirement