Closely collaborate with customers and relevant products and business functions within the FedEx Logistics Freight Forwarding and Brokerage domains to onboard customers EDI/API integration needs and deliver integration services Supporting B2B and B2C Interfacing. The role will support the implementation of customers by liaising with relevant departments including IT, Ops Excellence, Product Development, Business implementation, Operations Support, Customer Experience, and Commercial Sales. The role will have a high level of industry FF experience and systems and process knowledge and hands-on knowledge of EDI/API message sets utilized in FF & brokerage domains. This knowledge is used to effectively bridge the gap between the technology and operational layers of the business and act as a source of information in the technology and development teams while managing clear communications with Sales and Customers.

Responsible for successful execution of customer onboarding, gro...