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Engineer Customer Service

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Saaki, Argus & Averil Consulting
📍 chennai, India
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Location chennai
📅
Posted June 09, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Key Responsibilities

  • Handle customer inquiries related to industrial machinery, tools, spares, service requests, and warranties.
  • Register service calls, complaints, and breakdown requests; coordinate with service engineers for timely resolution.
  • Track service orders, AMC contracts, and preventive maintenance schedules.
  • Coordinate with production, dispatch, and logistics teams for order status, delivery timelines, and installations.
  • Prepare and share quotations for spare parts, consumables, and service jobs as per internal guidelines.
  • Maintain accurate customer records, service histories, and documentation in ERP/CRM systems.
  • Follow up with customers to ensure service satisfaction and closure of complaints.
  • Support sales and service teams with customer documentation, reports, and MIS.
  • Ensure compliance with company service standards, SLAs, and safety guidelines.

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    📍 Location Details

    🌆
    City
    chennai
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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