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Engineer, Customer Quality Assurance
Hyperscal Solutions
📍
singapore, Singapore
Location
singapore
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
RESPONSIBILITIES
- Process field claims in a timely manner for resolution
- Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
- Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
- Collaborate with cross‑functional teams, contributing to the product FA or characterization
- Provide timely engineering insights including failure analysis, technical reports and presentation
- Handle customer visits and factory audits and product inspection
- Develop & contribute to building knowledge base of degradation from product to material level
- Design tests to detect infant mortality and mid‑life product failures
- Minimum bachelor's degree (engineering discipline), advanc...