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Engineer: 3rd Party Reporting and Performance at MTN GlobalConnect

🏢
Confidential
📍 Ghana, Ghana
📍
Location Ghana
📅
Posted June 03, 2026
🚗
Commute Local Area
🎯
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Job Description

Mission/ Core purpose of the Job


The role will be responsible for the development and implementation of the 3rd Party reporting processes and standardization for GlobalConnect, providing Service Consultants and Vendor Management with regular reporting and analysis.


Understand 3rd Party contractual obligations, SLA and Vendor Managements requirements and participate in cross functional teams for analysis of issues.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The 3rd Party reporting and Performance will be accountable to achieve the following objectives:

  • Produce monthly SLA reports intended for Vendor Management and Service Consultants. as directed and required,

  • Identify, service improvement initiatives with defined and measurable KPI’s.

  • Develop, enhance customer dashboards and automated reports.

  • Engage with BI team to drive automation...

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    📍 Location Details

    🌆
    City
    Ghana
    🗺️
    Country
    Ghana
    🚗
    Commute
    Local Area

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