Inspire a team of Agents committed to excellent member service and community support in a hybrid work setting. Foster a culture of excellence, development, and mutual respect.
In the role of Manager of Agent Services, you will lead with a focus on team empowerment and development. Your strategic vision will help agents connect meaningfully with members, driving both performance and service satisfaction. Collaborate with leadership to ensure alignment with corporate values and community contributions.
Key Responsibilities:
• Foster a culture of shared values and service excellence
• Mentor Agents to achieve business performance goals
• Oversee recruitment and training for new talent
• Communicate team objectives and performance standards
• Evaluate and support continuous improvement in workflows
Requirements:
• Proven leadership in the insurance industry
• Strong communication and relationship management skills
• Analytical skills to interpret performanc...