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Job Description
Job Description
Your role:
As the Engagement and Lifecycle Manager, you will lead the end-to-end contact strategy for subscribers regarding their payments and renewals. You will be the driving force in reducing churn related to payment issues while enhancing the subscriber experience through clear, helpful, and automated communication. This role reports into the wider CRM and Billing function, working to ensure every transactional touchpoint is world-class.
Day to day you will:
Lead the design and optimisation of all transactional communications, including payment confirmations and renewal reminders.
Develop a robust cross-channel strategy to manage and recover failed payments through clever automation.
Collaborate with Developers and Product teams to ensure data triggers for communications remain accurate and real-time.
Segment subscribers based on payment methods and r...