Core Responsibilities & Duties

• Provide dedicated, priority support to executive leadership, both on-site and remotely
• Deliver white-glove service with a strong focus on responsiveness, professionalism, and discretion
• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
• Support and maintain conference room technology and AV systems, including Cisco conference room kits
• Ensure executives are fully prepared for meetings, presentations, and travel, minimizing downtime
• Perform device setup, configuration, imaging, and deployment for assigned users
• Support email, collaboration tools, and mobile access (Microsoft 365 environment)
• Maintain accurate hardware inventory and asset tracking
• Provide support for printers, including laser and specialized/thermal devices
• Coordinate with Service Desk and IT teams to escalate and resolve issues quickly while maintaining ownership
• Docu...