JOB TITLE: End-User Support (Systems Analyst)

UNIT Information Technology Planning and Support

REPORTS TO Deputy Chief Information Technology Officer (IT Planning, Security and Support)

JOB SUMMARY

• To provide University-wide support, with respect to Information Technology initiatives, engagement, and regular updates to the user community for knowledge sharing for the achievement of the objectives of the University.

• The End User Support ([IEUS) Systems Analyst reports to Deputy CITO (IT Planning Security and Support) and is responsible for providing help desk support and IT professional services across the UG community. He will be responsible for all the IT officers at the distant learning centres and ensures the Hardware and Maintenance unit as well as the Student Labs are managed according to best practices in universities.

Key responsibilities include, among others, to:

• Lead in p...