User On Prem IT support:
• Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.
)• Provisioning and deprovisioning of corporate devices (laptops, phones
)• Replace broken devices with temporary devices in accordance with Ericsson’s processe
s• Provide technical guidance to end users for day-to-day IT issues within the office environmen
t• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)
.
Office IT Infrastructure Suppor
t:
• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voic
e )• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Sec
net• Network connectivity basic troubleshooting (example : Wi-Fi, L
AN)• On prem su...