We are a fast-growing B2B SaaS company transforming how hospitality businesses operate through technology.Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently.Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth.Our CultureOur culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big.These values drive everything we do, from how we support our customers to how we work together as a team.We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals.Role OverviewWe are looking for a proactive and technically skilled Level 2 End User Support Specialist to join our growing team.In this role, you will act as a senior escala...