CMC are hiring an End User Support Engineer to join the team. The department is built around excellence in customer service. Forming part of the wider IT department we provide IT support to our internal customer base.

This is a varied and interesting role and the End User Engineer is responsible for delivering desktop support and other services across CMC’s local and global business. You will be expected to deal with customers via email, chat, telephone and face to face.

Working with the existing team in Sydney and London you will ensure work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work on to resolution. You will be expected to think on your feet and be willing to get involved in all tasks. You will be expected to provide support to the wider team.

Responsibilities