**Job Description Summary**
Responsible for providing “best-in-class” customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for both working directly with customers, as well as providing technical leadership and to facilitate the adoption of new technologies and tools.

**Job Description**

**Roles and Responsibilities**

In this role, you will:
1. Respond to and track reports from internal and external customers.
Provide initial triage, with goal to handle more issues over time with familiarity/skillset.
2. Oversee defined IT processes ensuring correct execution; identify and communicate issues and variances when found.
3. Interact with customer systems (logins, copying down files, configuring software, etc.).
4. Documentation of problem-solving steps into a growing knowledge bas...