Appealing Points:

• Experienced IT leader in end-user computing environments covering Windows, Mac, VDI, and mobile platforms with a focus on service reliability and user experience.


• Strong ability to design and execute end-user technology roadmaps, driving automation and innovation to improve operational efficiency.


• Proven track record in managing Tier 2/Tier 3 support operations, ensuring fast resolution of critical escalations and maintaining service continuity.


• Skill...