Job Description

• Consistently provide exceptional, friendly, and engaging service to all guests and clients who call or email.
• Handle incoming reservations via phone, email, and online booking platforms accurately.
• Book individual and group reservations, enter rooming lists, and update information in the system.
• Recommend property facilities, assist with guest information, and address special requests.
• Maximize revenue through up-selling and promoting hotel products and services.
• Maintain accurate records of reservations, updates, and administrative documentation.
• Communicate with the Sales team regarding group bookings and special requests.
• Coordinate with Front Office and other departments to ensure seamless guest experiences.

Qualifications

• Fresh graduates are welcome
• Strong communication and customer service skills
• Positive attitude, detail-...