First-Care thrives as a customer service culture. We define the customer differently than some in our industry in that we consider not only our patients our customers, but also the people who ask for our help in transporting the patient from one place to another. We offer superior customer service not just in the ambulance but also on the telephone, through scheduling software, and through strong partnerships with facilities and healthcare providers.
An EMT provides emergency medical care and transportation to patients who access the EMS System. The EMT is an entry-level position within the EMS team and is trained to assist higher certified technicians, including paramedics, in the treatment of patients. In non-emergency situations, the medical response team provides transportation to patients who require an ambulance because of a medical condition. In most cases, the EMT provides these services. Teamwork at First-Care is pivotal to a strong EMS system.
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