Elevate customer satisfaction as a Desktop Support Specialist. Provide expert technical solutions through hands-on assistance, effective troubleshooting, and high-level customer service, all in a collaborative team setting.
In this role, you'll serve as a vital member of the On-Site Service (OSS) team. Your responsibility will include resolving complex technical questions through calls and onsite support. Continuous learning of products and support methods will ensure accurate service delivery, making a significant impact on user experience.
Key Responsibilities:
• Resolve technical issues via phone and on-site support
• Maintain knowledge of services and support policies
• Mentor and coach other support staff
• Install hardware/software as per service requests
• Log incidents accurately and promptly
Requirements:
• Strong customer service skills and technical expertise
• Ability to lift 30 pounds for equipment handling
• Experience with IT support and ...