8 years of HR experience, including shared services or HR operations leadership Experience managing teams across multiple APAC countries Experience leading service delivery in a high-volume, process-driven environment Hands-on experience with HR systems (SuccessFactors preferred) and case management tools (ServiceNow preferred) Experience managing service delivery metrics (SLAs, KPIs, case quality) Strong understanding of HR operations and regional compliance considerations Experience supporting scaling or transformation of shared services operations (preferred) Experience working across diverse regulatory environments (e.g., India, China) (preferred) Experience supporting adoption of automation or technology solutions (preferred) Proficiency i n Microsoft 365, particularly Excel (preferred)