**Job Description**
Serve as the lead in the design, testing, and deployment of new IT solutions, hardware, and software for end-user services. Partner with support services team members, network engineers, and systems administrators to source, design, and deploy new tools, processes, and solutions to support services and DFA overall. Lead and provide direction to the Level 3 technical team in pursuit of team goals. Level 3 team members perform application administration and system maintenance services for the service operations group.

Preferred location with hybrid work schedule: Kansas City, KS

Job Duties and Responsibilities:

+ Coordinate and participate in daily objectives and priorities for Level 3 team
+ Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
+ Manage all Level 3 tickets and recurring duties to completion and according to established SLAs
+ Work with service operations manage...