An exciting opportunity is available for an Emergency Resource Officer (Call Taker) within a fast-paced emergency contact centre environment. The successful candidate will be responsible for receiving and prioritising emergency and non-emergency calls while delivering professional, compassionate, and efficient customer service support.

Key Responsibilities Answer and transfer incoming emergency and non-emergency calls Accurately capture caller and patient information on internal systems Dispatch and coordinate emergency response vehicles where required Assist callers calmly and professionally during high-pressure situations Support patient transfers and authorisation-related processes Provide telephonic and email support to patients, healthcare professionals, and stakeholders Resolve queries efficiently within agreed service standards Work collaboratively within a high-performance emergency operations team Requirements Grade 12 / Matric Minimum 2 years’ experience in a contact...