An exciting opportunity is available for an Emergency Resource Officer (Call Taker) within a fast-paced emergency contact centre environment. The successful candidate will be responsible for receiving and prioritising emergency and non-emergency calls while delivering professional, compassionate, and efficient customer service support.

Key Responsibilities

• Answer and transfer incoming emergency and non-emergency calls
• Accurately capture caller and patient information on internal systems
• Dispatch and coordinate emergency response vehicles where required
• Assist callers calmly and professionally during high-pressure situations
• Support patient transfers and authorisation-related processes
• Provide telephonic and email support to patients, healthcare professionals, and stakeholders
• Resolve queries efficiently within agreed service standards
• Work collaboratively within a high-performance emerge...