Emergency Department High Intensity User Case Worker

Band 6

Main area Emergency Department Grade Band 6 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week Job ref 289-EI-124

Site West Middlesex Hospital Town London Salary £39,959 - £48,117 Per annum plus HCAS Salary period Yearly Closing 09/06/ :59 Interview date 24/06/2026

Job overview

This position is a key role within the Borough-wide High Intensity User (HIU) service. The service’s aim is to provide adequate, tailored support for people identified as High Intensity Users (HIUs) of West Middlesex Hospital Urgent & Emergency Care services. The intention is to improve health outcomes and reduce inequalities by identifying the most appropriate medical and psycho-social support and ensuring that HIUs are able to access it as needed, reducing inappropriate demand on UEC services.

The HIU Case Worker will be responsible for providing front‑line, hands‑on, dayti...