A dynamic IT support company in Cape Town is seeking a Service Delivery Manager to lead incident, problem, and change management initiatives. In this role, you will oversee service desk operations, ensuring high-quality end-user support while managing ticket prioritisation and workload distribution. The ideal candidate has strong IT service delivery experience, preferably with Jira Service Management, and will drive continuous improvement initiatives. The position offers a collaborative environment with a commitment to service excellence and a comprehensive benefits package.
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