Responsibilities: 
• Perform all tasks related to processing special handling invoices for large, complex commercial 
customers
• Maintain third-party billing portals 
• Communication with cross-functional internal teams related to customer account status will be 
required
• Communication with various large commercial customers regarding account status 
• Maintain strong customer relationships through effective communication
• Perform and maintain account billing reconciliations for customers 
• Investigate and resolve any irregularities or inquiries timely and accurately
• Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.
• Maintain sensitive customer financial information and organized financial records, electronically
• Recommend improvements for invoicing processes
• Research and resolve second and third-level customer inquiries
• Develop key relationships with cross-f...