A team-player for a small cross-functional team focused in providing excellent customer service to the Safeway organization. He / she will be responsible in providing operations and technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, wireless, firewalls and network tools for Safeway. This role will involve working with cross-functional teams across Safeway and ensuring high service delivery.

Key Responsibilities:

This is primarily an Operations role which may require project involvement as needed. As part of the team, accountabilities include processing of Requests, supporting and resolving Incidents, implementing Changes, and reviewing Problems.

• Demonstrates a service-oriented approach in processing customer requirements and requests
• Provides second level network incident support (in a shifting or on call rotation) for incident tickets not resolved b...