Summary

FLSA Status:Non-exempt

The Emergency Department (ED) Associate performs a broad range of clerical duties related to providing patient centered care and plays an integral role in the ED throughput and patient satisfaction initiatives. As part of the ED healthcare team the ED Associate ensures that orders are carried out through collaboration with the ER provider and Registered Nurse. Excellent communication skills are paramount in this role.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors

2. Maintains confidentiality of patient information at all times.

3. Greets visitors, in person or by telephone; answering inquiries; relaying calls to patients; giving directions;
referring inquiries to nursing and physician staff.

4. Answers and places phone calls.

5. Responds to patient call bells a...