This role encompasses order processing, logistics coordination, and customer experience to ensure seamless ecommerce fulfillment. Responsibilities include managing orders from payment to delivery with precision, working across platforms like Checkout.com, Tabby, Tamara, commercetools, and ERP systems, and coordinating with internal teams, partner stores, logistics providers, and customers. The role also involves handling service inquiries in both Arabic and English.

• Reviewing and verifying customer payments across Checkout.com, Tabby, and Tamara
• Reconciling payment data with orders in commercetools and the ERP
• Processing, updating, and tracking order statuses accurately through internal systems
• Coordinating with stores, warehouses, and logistics partners to facilitate smooth and timely deliveries
• Monitoring the end-to-end order lifecycle, proactively flagging and resolving any delays or discrepanci...