📍 Local Job Near You
Ecommerce Customer Support Executive (D2C)
Reliance Human Resources Consultancy
📍
dubai, United-Arab-Emirates
Location
dubai
Posted
June 15, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Languages Required
Fluent Arabic & English (mandatory)
MarketplacesAmazon, Noon, Namshi, Trendyol
Key Responsibilities- Customer Support & Order Management
- Manage customer queries via email, chat, phone, WhatsApp, and ticketing systems
- Handle order modifications, cancellations, and escalations
- Track orders and resolve delivery, payment, and shipment issues
- Provide product guidance, sizing support, and order updates
- Deliver excellent customer service in Arabic and English
- Returns & Refund Management
- Process returns, exchanges, and refunds
- Validate return eligibility and coordinate with warehouse teams
- Ensure timely refund processing and SLA compliance
- SLA Monitoring & Service Performance
- Monitor FRT, RT, CSAT, and delivery SLAs
- Respond to customer reviews and feedback