Responsibilities

• Serve as the primary technical support for Malaysian Super Puma fleet, dedicated to maximizing aircraft availability and optimizing the operational potential of the Super Puma.
• Act as a strategic bridge between customer requirements and Airbus Helicopters (AH) stakeholders, including CSM, Logistics, S&S, and Program teams.
• Drive fleet performance by facilitating technical workshops and spearheading cross‑functional campaigns in alignment with the Support Network and Sales & Service divisions (based in Kuantan, with regular travel to Labuan and Subang).
• Serve as the primary Technical Support interface and relationship lead within the Support Engineering context, gathering customer intelligence (spares, technical needs, S&S opportunities) and organizing technical workshops or seminars to drive stakeholder action and customer engagement.
• Manage the end‑to‑end technical query process via WebTek, ensuring all res...