Elevate customer satisfaction as a Customer Support Consultant at Eastlink. This full-time role in a retail setting offers a chance to assist clients through inquiries while fostering sales opportunities.
Your primary focus will be providing exceptional customer support via phone and in-store interactions. You will address customer concerns about billing and service while actively recommending suitable products and solutions. Flexibility in your schedule is essential, with work hours varying from Monday to Friday, including possible Saturdays, ensuring equilibrium between personal and professional life.
Key Responsibilities:
• Provide customer support for billing and account inquiries
• Recommend products and services tailored to customer needs
• Facilitate account upgrades and service adjustments
• Efficiently resolve customer complaints with positive solutions
• Maintain precise records of customer interactions
Requirements:
• Strong interpersonal skills an...