**Job Description Summary**
a dedicated and experienced Service Delivery Specialist to oversee all aspects of non-listed items (NLI) within our organization by managing NLI cases, ensuring exceptional customer satisfaction, optimizing productivity, driving cost efficiencies, and maintaining high-quality work standards from our suppliers. Additionally, this role involves active participation in Field Modification Instruction (FMI) process and providing support to NLI Field Engineers (FE) as required. The Vendor Management Specialist will play a pivotal role in enhancing our operational performance through data-driven insights and process improvements

**Job Description**

**Key Responsibilities:**

+ **NLI Case Management:** Handle all NLI-related cases efficiently, effectively addressing customer inquiries, concerns, and issues related to non-listed items. Collaborate closely with internal teams and suppliers to provide timely resolutions while maintaining ...